Prime Jamaica Tours Ltd

Terms & Conditions

These Terms & Conditions explain the booking, payment, cancellation, airport transportation, tour and guest policies that apply when using services provided by Prime Jamaica Tours Ltd. Please review them carefully before completing your reservation.

Last Updated: August 25, 2026

Please read before booking: By completing a booking with Prime Jamaica Tours Ltd, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

Terms & Conditions Overview

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Booking & Payment

How reservations are confirmed and payments are handled.

All bookings are subject to availability and confirmation by Prime Jamaica Tours Ltd.

A reservation is considered confirmed only after the required deposit or full payment has been received, as specified at the time of booking.

All prices are quoted in United States Dollars (USD) unless otherwise stated.

Any remaining balance, where applicable, is due on or before the date specified in your booking confirmation.

We accept payment by Zelle, bank transfer, PayPal, and secure credit or debit card payment link where available.

Payments are processed securely through trusted payment providers.

A booking confirmation and payment receipt will be provided for payments received.

Secure Payments

When paying by credit or debit card, you may receive a secure payment link from Prime Jamaica Tours. We will never ask you to send your full credit or debit card details through WhatsApp, text message or email.

Cancellation & Refund Policy

Refund eligibility depends on how far in advance a cancellation is received.

More Than 48 Hours Before Service

Cancellations made more than 48 hours before the scheduled service are eligible for a full refund.

24–48 Hours Before Service

Cancellations made between 24 and 48 hours before the scheduled service are eligible for a 50% refund.

Less Than 24 Hours Before Service

Cancellations made less than 24 hours before the scheduled service are non-refundable.

No-Shows

No-shows without prior cancellation are non-refundable.

Please Contact Us as Soon as Possible

If your plans change, contact Prime Jamaica Tours as early as possible. This gives us the best opportunity to review your booking and explain the options available under this cancellation policy.

Changes & Rescheduling Policy

We understand that travel plans can change and will do our best to assist with reasonable booking updates where possible.

Whenever possible, please request changes to your tour or transfer date, time or booking details at least 48 hours before your scheduled service. All changes are subject to availability.

If you need to make a change, please contact Prime Jamaica Tours as early as possible so we can review your booking and let you know what options are available.

Changes requested less than 24 hours before the scheduled service may be subject to the Cancellation & Refund Policy, depending on the circumstances and availability.

Occasionally, we may need to adjust an itinerary, pickup time, route or service arrangement because of weather, road conditions, attraction availability or other unexpected circumstances. When this happens, we will make reasonable efforts to keep you informed and provide a suitable alternative where possible.

Unexpected Events & Circumstances Beyond Our Control

Some events, including severe weather, hurricanes, tropical storms, flooding, road closures, government actions, public health emergencies, labor disputes, civil unrest or transportation disruptions, may affect scheduled services.

If an unexpected event affects your booking, Prime Jamaica Tours will do its best to keep you informed and work with you on the most practical option available.

Depending on the circumstances, this may include adjusting the service, offering an alternative arrangement, rescheduling the booking or providing a refund where appropriate.

Our priority in these situations is to handle the disruption fairly while keeping guest safety and the practical circumstances in mind.

Airport Transfer Policy

Important information to help us provide a smooth and reliable airport pickup and transfer experience.

Please provide accurate flight, accommodation, pickup, drop-off and contact information when booking your airport transfer.

When flight details are provided, Prime Jamaica Tours monitors incoming flight arrivals and will adjust airport pickup timing for flight delays where reasonably possible.

Complimentary waiting time is included for airport pickups to allow guests time to clear Immigration, collect luggage, pass through Customs and make their way to the pickup area.

If you experience a significant delay or have difficulty locating your driver, please contact Prime Jamaica Tours as soon as possible so we can assist you.

If flight, accommodation or contact details provided with the booking are incorrect or change, please let us know as soon as possible. Changes may affect pickup arrangements, availability or pricing.

Unscheduled stops, extended waiting, changes to the pickup or drop-off location, or additional services requested after booking may result in an additional charge where applicable. We will let you know before any additional service is confirmed.

Traffic, weather, road closures, airline disruptions and other unexpected circumstances can sometimes affect travel times. When this happens, we will make reasonable efforts to keep you informed and complete your transfer as smoothly as possible.

Your transfer is arranged for the pickup and drop-off locations shown in your booking confirmation. If your plans change, contact us and we will do our best to accommodate the new arrangements subject to availability.

Flight Delays

If your incoming flight is delayed and we have your correct flight information, there is normally no need to worry about your original arrival time. We will monitor the flight and adjust your airport pickup where reasonably possible.

Lost & Found

Before leaving the vehicle, please check that you have all personal belongings with you.

If you believe you left an item behind, contact Prime Jamaica Tours as soon as possible and provide a description of the item and the date of your service.

We will make reasonable efforts to help locate and return lost property, although recovery cannot be guaranteed.

Any shipping, delivery or transportation cost required to return a recovered item will be the responsibility of the guest.

Flight Delays, Airport Pickup & Waiting

How airport arrivals are handled when flights are delayed or guests need additional time after landing.

If your flight is delayed, no worries. We will monitor the updated arrival time and adjust your pickup accordingly, so your driver will be ready when you land at no extra charge.

Complimentary waiting time is included for airport pickups so guests have time to clear Immigration, collect luggage, pass through Customs and make their way to the airport pickup area.

If you experience an unusual delay after landing, have difficulty locating your driver, or your travel plans change, please contact Prime Jamaica Tours so we can assist you.

Guests should make sure the flight number provided with the booking is accurate so we can monitor the correct arrival.

Airport Arrival Support

Our goal is to make airport pickup as simple as possible. If we have your correct flight information, we will use the updated arrival details to help coordinate your pickup and will assist if you experience any difficulty meeting your driver.

Pickup, Drop-off & Unscheduled Changes

What happens if you need to change a pickup, destination, stop or transfer arrangement.

Airport transfers are arranged for the pickup and drop-off locations confirmed in your booking.

If your pickup or drop-off location changes before your transfer, please contact Prime Jamaica Tours as soon as possible so we can review and update the arrangements.

Additional or unscheduled stops requested after a booking is confirmed may be accommodated where possible and may result in an additional charge.

Extended waiting time or additional services requested outside the confirmed transfer may also result in an additional charge where applicable.

If a requested change affects the route, travel time or transportation required, the original transfer price may need to be adjusted.

Any requested changes are subject to availability. We will let you know about any change in price or service arrangements before confirming the updated booking.

Plans Changed?

We understand that travel plans can change. Contact us as early as possible and we will do our best to accommodate your updated pickup, drop-off or transportation needs.

Luggage, Passenger Information & Child Seats

Accurate passenger, luggage and child-seat information helps us arrange suitable transportation for your transfer.

Guests should provide the correct number of passengers when booking so appropriate transportation can be arranged.

Please provide accurate information about the amount and type of luggage travelling with your party, especially if you will have large suitcases, additional bags or oversized items.

If passenger numbers or luggage requirements change after your booking has been confirmed, please let Prime Jamaica Tours know as early as possible so the transportation arrangements can be reviewed.

Changes to passenger numbers or luggage requirements are subject to vehicle availability and may require a different vehicle or updated transportation arrangements.

Guests should let us know in advance about any special transportation requirements that may affect the vehicle or space needed for the transfer.

Child Safety Seats

Child safety seats are available upon request at no additional charge and should be requested at the time of booking.

Parents or guardians are responsible for providing accurate information about the child’s age and seating requirements.

Children must remain under the supervision of a parent, guardian or responsible adult throughout the transportation service.

Travelling With Extra Luggage?

Let us know when booking if your party will have large suitcases, additional luggage, oversized items or child-seat requirements. This helps us plan suitable transportation before your pickup.

Group Bookings

Additional coordination may be required when arranging transportation or tours for larger groups.

For group bookings, one designated group leader should serve as the primary contact for Prime Jamaica Tours.

The group leader is responsible for coordinating booking information, communication and payment details on behalf of the group.

The group leader should make sure that all participants receive any important booking information, tour requirements and applicable Terms & Conditions before the scheduled service.

Minimum participant requirements may apply to certain activities, attractions or customized group experiences.

Corporate, educational or other specialized group bookings may require additional arrangements or terms depending on the service requested.

Please provide accurate passenger numbers, luggage information and any special requirements when arranging group transportation so we can review the most appropriate service options.

Planning Group Transportation?

Contact Prime Jamaica Tours with your group size, travel dates, pickup and drop-off details, luggage information and any special requirements. We will review the details with you before confirming the booking.

Guest Responsibilities

Simple expectations that help keep transportation and tour services safe, respectful and comfortable for everyone.

Guests are expected to treat drivers, guides, attraction staff and other guests with courtesy and respect.

Guests should follow reasonable instructions provided by drivers, guides or service providers when those instructions relate to safety, transportation arrangements or the proper operation of the service.

Abusive, threatening, dangerous or seriously disruptive behaviour may result in the service being ended where necessary to protect the safety and wellbeing of guests, staff or others.

Guests may be held responsible for damage they intentionally cause or damage resulting from unreasonable or reckless behaviour.

Illegal activity is not permitted during any transportation, tour or service provided or arranged by Prime Jamaica Tours.

Guests are encouraged to respect local communities, attractions, property and the natural environment while travelling in Jamaica.

Our Goal

We want every guest to enjoy a comfortable and welcoming experience. Respectful communication and cooperation help us provide a smooth service for everyone involved.

Lost & Found

What to do if you believe you left a personal item in one of our vehicles.

Guests are encouraged to check the vehicle for phones, wallets, bags, travel documents and other personal belongings before leaving at the end of a transfer or tour.

If you believe an item was left behind, please contact Prime Jamaica Tours as soon as possible and provide a description of the item, the date of service and your booking or transportation details.

We will make reasonable efforts to locate and recover items reported as lost, but we cannot guarantee that every lost item will be found.

When a lost item is recovered, we will work with the guest to arrange a practical method for collection, delivery or return.

Any shipping, courier or special delivery costs required to return a recovered item may be the responsibility of the guest.

Left Something Behind?

Contact us as soon as possible through WhatsApp and send us a description of the item along with your service date and transfer or tour details. The sooner we know, the easier it may be for us to help locate it.

Tours & Activities

Some tours and attractions have specific participation, safety, age or mobility requirements.

Certain tours, attractions and activities may have minimum age, health, mobility, fitness or other participation requirements set by the attraction or activity provider.

Guests should let Prime Jamaica Tours know at the time of booking about any mobility limitations, medical conditions, allergies or special requirements that may affect participation so we can provide available information and assist with planning where possible.

Pregnant guests should consider the nature of the activity and consult their healthcare provider before participating in adventure or physically demanding experiences.

Guests are expected to follow reasonable safety instructions provided by drivers, guides, attraction staff and activity operators.

Where a tour or activity requires safety equipment, guests should use the equipment as instructed by the attraction or activity provider.

If an injury, illness or other incident occurs during a tour or transfer, please tell your driver or guide as soon as possible so assistance can be provided where appropriate.

In the event of a medical emergency, Prime Jamaica Tours may assist with arranging appropriate medical care where reasonably possible. Any medical expenses remain the responsibility of the guest.

Prime Jamaica Tours or an attraction provider may decline or end participation where a guest appears unable to participate safely, including where alcohol, drugs or other impairment creates a genuine safety concern.

Parents, guardians or responsible adults remain responsible for supervising children participating in tours and activities.

Not Sure Whether an Activity Is Suitable?

Contact us before booking and we will share the available information about the experience so you can decide whether it is appropriate for your group. You can message Prime Jamaica Tours on WhatsApp with any questions.

Third-Party Attractions & Activity Providers

Some experiences included in a tour are operated independently by attractions and activity providers.

Some attractions, activities, restaurants and other experiences booked as part of a tour may be operated by independent third-party providers.

Third-party providers may have their own admission policies, operating procedures, safety rules, age limits, height requirements, health restrictions or other participation requirements.

The operation and delivery of a third-party attraction or activity remain the responsibility of the provider operating that experience.

Admission, availability, opening times, activity requirements and other attraction-specific details may change independently of Prime Jamaica Tours.

If an issue arises with a third-party attraction or activity, please let us know. We will make reasonable efforts to assist with communication or available options where possible.

Attraction Requirements

Before booking, please let us know if anyone in your group has age, mobility, health or other requirements that may affect participation. Where information is available, we can help you understand the attraction's requirements before your visit.

Accessibility & Special Requests

Please let us know about accessibility needs or special requests as early as possible so we can assist with planning.

Guests are encouraged to tell Prime Jamaica Tours about any accessibility needs, mobility considerations or special requirements at the time of booking.

We will make reasonable efforts to accommodate special requests where possible, subject to vehicle availability, the nature of the service and the capabilities of any attraction or third-party provider involved.

Special requests cannot always be guaranteed, particularly when an arrangement depends on equipment, vehicle configuration, attraction facilities or another service provider.

Where a special arrangement requires an additional service or results in an additional cost, we will let you know before the arrangement is confirmed whenever reasonably possible.

If you are unsure whether a particular transfer, tour or attraction can accommodate your needs, please contact us before booking so we can review the available options with you.

Planning Ahead Helps

The earlier we know about a mobility requirement or special request, the better we can help you plan. You can contact Prime Jamaica Tours on WhatsApp before booking if you would like to discuss your requirements.

Communication

How we may contact you about your booking, pickup and scheduled service.

Booking confirmations, pickup details, schedule updates and other important service information may be sent by email, phone call, SMS or WhatsApp.

Guests are responsible for providing accurate contact information when booking so Prime Jamaica Tours can reach them when necessary regarding their reservation or scheduled service.

If your phone number, email address or other contact information changes before your scheduled service, please let us know as soon as possible.

Prime Jamaica Tours may contact you before or during your service to confirm pickup details, communicate an operational update or assist with your booking.

Need to Update Your Details?

If your contact or travel information changes, please contact us on WhatsApp or visit our Contact page so we can update your booking information.

Photography & Media

How guest photos and videos may be handled during transportation, tours and activities.

From time to time, Prime Jamaica Tours may take photographs or videos during transfers, tours or activities for use on our website, social media or other promotional materials.

We will make reasonable efforts to obtain permission before using a photograph or video in which a guest is clearly identifiable for promotional purposes.

Guests who prefer not to be photographed or recorded may let their driver, guide or Prime Jamaica Tours representative know at any time.

Choosing not to participate in photographs or videos will not affect the transportation, tour or other service you receive.

Guests retain their own rights to photographs and videos they personally capture during their trip, subject to any rules imposed by an attraction or third-party provider.

Your Preference Matters

If you do not want to appear in promotional photographs or videos, simply let us know. We will respect your preference and it will not affect your booking or service.

Intellectual Property

Use of Prime Jamaica Tours website content, branding and other materials.

Unless otherwise stated, the content on the Prime Jamaica Tours website, including text, branding, logos, graphics, photographs, page designs and other original materials, is owned by or licensed to Prime Jamaica Tours Ltd.

Website content may be viewed and used for personal, non-commercial purposes when researching or booking Prime Jamaica Tours services.

Prime Jamaica Tours content may not be copied, reproduced, republished, distributed, modified or used for commercial purposes without prior permission where such permission is required.

Third-party names, logos, photographs or other materials displayed on the website remain the property of their respective owners where applicable.

Using Our Content

If you would like permission to reproduce or commercially use original Prime Jamaica Tours website content, please contact us before doing so.

Website Information & Disclaimer

Important information about website content, pricing, availability and service details.

Prime Jamaica Tours makes reasonable efforts to keep the information on our website accurate, clear and up to date.

Tour descriptions, transportation details, attraction information, itineraries, pricing and availability may be updated or changed from time to time.

Website information is provided for general planning and booking purposes and should not be considered a confirmed reservation until Prime Jamaica Tours has confirmed the booking.

Availability shown or described on the website is subject to confirmation and may depend on transportation availability, attraction availability or other operational factors.

If there is a material difference between general website information and the details provided in your confirmed booking, the confirmed booking information will apply to that reservation.

Your Booking Confirmation Matters

Please review the details in your booking confirmation carefully, including your date, pickup information, destination, service and any agreed pricing or arrangements.

Complaints & Dispute Resolution

If something does not go as expected, please let us know so we have an opportunity to review and address the concern.

If you experience a problem during a transfer, tour or other service, please tell your driver, guide or Prime Jamaica Tours representative as soon as possible so we have an opportunity to assist while the service is taking place.

If the matter is not resolved during the service, please contact Prime Jamaica Tours and provide your booking details along with a clear description of the concern.

We will review complaints in good faith and may request additional information where necessary to understand what occurred.

Where appropriate, Prime Jamaica Tours will make reasonable efforts to work with the guest toward a fair and practical resolution.

If a matter cannot be resolved directly, the parties may pursue any rights or remedies available to them under applicable law.

Please Give Us the Opportunity to Help

If you have a concern about your service, contact us as soon as reasonably possible through WhatsApp or email info@primejamaicatours.com . Providing your booking details will help us review the matter more efficiently.

Governing Law

The legal framework that applies to these Terms & Conditions.

These Terms & Conditions and any booking or service provided by Prime Jamaica Tours Ltd are governed by and interpreted in accordance with the laws of Jamaica.

Any dispute that cannot be resolved directly between the parties will be subject to the applicable legal processes and jurisdiction in Jamaica.

Resolving Concerns First

Wherever possible, we encourage guests to contact Prime Jamaica Tours first so we can review the concern and make reasonable efforts to resolve it directly.

Contact Information

Contact Prime Jamaica Tours for booking questions, transportation updates or guest assistance.

Phone +1 (876) 346-6481

WhatsApp Message Prime Jamaica Tours

Email info@primejamaicatours.com

Location Montego Bay, Jamaica

Available 24 Hours

Prime Jamaica Tours is available 24 hours a day to assist with bookings, transportation questions, and guest support. We aim to respond as quickly as possible, especially when your inquiry relates to an upcoming arrival, pickup, or scheduled service.

Important Notice

Please review these Terms & Conditions before completing your booking.

By completing a booking with Prime Jamaica Tours Ltd, you acknowledge that you have read, understood and agreed to these Terms & Conditions.